FAQs
How do I collect my stuff?
When your order is finished you will get an email telling you. The click and collect point is outside the main exchange market Hall. Bring the confirmation email with you and give us a call when you arrive.
Why is my stuff wrapped in used packaging?
We are a proudly planet friendly business. We are carbon neutral, and we reuse all the packaging we get sent to us because we believe that reusing is better for the planet. We know our customers all want to do their bit too.
Can I return things?
You can exchange or return your item. Please email us if you want to do that. You will need to return your item in unused condition, to the click and collect point. Please note we do not accept returns of piercing jewellery for hygiene reasons. You are welcome to look at it when you collect it, to check the size etc. Please do not order piercing jewellery if you do not accept this condition.
How long will my order take
We aim to have your order ready within a couple of days, but this will depend on how busy we are. At Christmas this may take longer. If you must have an item for an occasion like a birthday, please email or text us and request this and we will see what we can do.
I haven’t received any confirmation emails
Please ensure you check your junk folder in case any of our communication has ended up there by mistake.